Terms & Conditions

 

General

Roqua GmbH, with its registered office at Maria-Einsiedel-Strasse 42, 81379 Munich, Germany, (hereinafter “We” or “roqua.com”), provides the website www.roqua.com and offers fashion goods for sale. The following Terms & Conditions shall apply in the latest version to all orders effected and all contracts entered into by or between roqua.com and/or the client (“client”), who either is a private person of full age (hereinafter “consumer” or “customer” according to para. 13 German Civil Code “BGB”) or a merchant (hereinafter “merchant” according to para. 14 BGB). No subsequent agreement in any way altering these Terms & Conditions shall be binding on roqua.com unless made in writing and signed by an authorized officer of roqua.com. 

Important advice

All goods on our website www.roqua.com are presented in a true-to-life manner to the greatest extent possible. Due to different settings or performances of computers, monitors or printers, photographs can and may differ from the real appearance. Consistency cannot be guaranteed by roqua.com. 

Products as presented on the website may be out of stock, unavailable for other reasons or may vary in price in individual cases. The presentation of goods on the website is not a binding offer. Unless specified otherwise, all mentioned prices are given in EURO incl. VAT.

All products are delivered with one or multiple tags attached. When trying on the items, please be careful not to break away any of the tag(s). The obligation for returns does not apply when the tag (or any one of the tags) has/have been removed, broken or damaged. 

Formation of contract

All contracts between you and roqua.com are closed when chosen items have been transferred into the shopping bag on the website, the order form has been completed for dispatch after the button “confirm” has been pressed (binding order of the customer), and finally upon receipt of the roqua.com order confirmation email sent to the email account of the customer as stated in the order form or alternatively upon shipping of the goods. The customer accepts these “Terms & Conditions” by clicking the button on the order form. Any mistakes in the order form can be corrected before dispatch of the order. The prices valid at the date and time of order apply.

Payment

Payments (including shipping fees) are accepted via wire transfer, credit card and paypal. In the event that purchased goods are not available at the time your order is ready to be processed for shipping, any amounts credited in advance will be refunded immediately.

Wire Transfer

By choosing the wire transfer payment option, the customer agrees to pay immediately after the order has been placed. Affirmation of the contract and delivery will be effected upon receipt of payment.

Credit Card

Roqua.com works with the security software SSL (Secure Socket Layer), which is based on asymmetrical encryption to prevent malpractice or deception or copying of credit card information during the purchase process which automatically ensures that neither roqua.com nor any third parties have access to this information. This credit card information will only be used again for after purchase transactions in the case of refunds. Please note that this is a direct withdrawal immediately after purchase.

Retention of title

All goods will remain in our property until payment is received in full.

Warranty & liability

The statutory warranty legislation applies.

Returns

You can return the items within 14 days of receipt. The product label located on the goods must not be removed. The return is at your cost and risk .

Governing law

Germany law applies to the exclusion of the UN Convention on Contracts for th3 International Sale of Goods.